If there is an option, I would give it a negative rating!!I am having an absolute nightmare of an experience with DTDC right now and I feel compelled to warn others. My parents sent me a courier containing handmade sweets from Guntur exactly nine days ago. The very next day, the tracking information updated to "In Transit" to the destination, but that was it. It has been stuck on that same status ever since and has never updated again. Usually, it takes about 4 or 5 days to reach UK.When my parents went back to contact the booking agent, he seemed completely clueless. For days, he gave us random, false responses, claiming it would go in two days or that it would be delivered "tomorrow morning," which he said four days ago. Today, he finally admitted that he actually doesn't know where the parcel is. To make matters worse, I raised a complaint this morning with their online customer care agent. She gave me a generic assurance that she would add a note to the courier and asked me to keep monitoring the status. However, it has been over 20 hours since that conversation and the tracking still hasn't moved an inch.I am now convinced the parcel is lost and that everyone from the local agent to customer support is just trying to cover it up. I have used this service a couple of times before and while they were usually delayed by a day or two, they never missed a package entirely. This time is different. I feel like my ₹20,000, covering both the valuable contents and the courier charges, is gone. I strongly suggest people find an alternative service because this level of negligence is unacceptable.
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