DPD didn't say that their delivery partner will be DTDC. Checking the reviews there are lot of complaints. DPD says 2-4 working days whereas calling DTDC they say 5-7 working days after getting the identification details which takes couple of days. Apart from that you get on the line with an unprofessional, rude and worst customer service executive who says this is normal and wait for the parcel to be delivered. summary:1. not being explicitly advised of the need for receiver's ID which could have been collected as part of the collection process.2. call from DTDC asking for ID but won't tell you how to share the ID. you then make another call to find out how to share the details.3. Not sure whether DTDC handles the ID details securely.4. Even if you send the ID details to DTDC via email in few hours they will take 3 working days to check and start the delivery process.5. In total took 7 working days and then comes the call from DTDC saying customs has been charged (in fact it is the GST) and you need to come, pay the money and collect the parcel. 6. Someone in your family then has to travel all the way to DTDC office and pay the money. No receipt will be provided for this money. I was wondering your job is to deliver the parcel but why making us to collect the parcel?7. Finally you got the parcel and open it to see few ants running around (even though the parcel didn't contain anything to attract them and the box was well packed with 3 layers of bubble wrap). Not sure whether they store the parcels in a safe place.
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