Very poor service . I am very disappointed . I didn’t even want to give that one star, not worth it. Last year my parcel took 3 months to be delivered to India , cause I was told that the agent with whom I booked with didn’t provide full documentation.So this time I tried the e booking, which was worse. Didn’t allow me to print the labels, after which I received an email saying the customer service would call me, for which I didn’t receive any calls. I had to get in touch with the Uk team after which I was told the parcel had been sent. More then 10 days now my parcel is still stuck in Delhi which was meant to be delivered for Christmas to my folks as a Christmas present .Got in touch with the Delhi office who asked me to get in touch with the Uk team. Send emails , tried to get in touch after which I was assured that the parcel would reach the destination on 20/12/2019.The status shows the parcel is still held up in Delhi. No response from the Uk team to rectify the issue.Very very poor service.Would never recommend dtdc to anyone Totally annoyed And now I will receive a reply back to this feedback saying, ohhh we are sorry for the inconvenience... we are trying to solve the issues and blah blahh blahhh.Don’t even give me that crap... just find out why the parcel is held up and send it ASAP . You people don’t care about sentiments .Just take money and then offer an useless service Shame
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