I had booked a collection from DTDC, paying extra for the collection. While booking I had read clearly that for collection the pickup guy is responsible for printing and attaching the label. But the courier guy came and went away, mentioning that we are responsible for printing and attaching the label.On contacting the customer support, they sent me a long list of terms and conditions, which in the end mentions: "In some cases, you will be provided with labels over emails even if you have chosen collection/pickup ...". So, I am supposed to spend an eternity reading and deducing their terms and conditions and finding out what is the meaning of 'some cases' and if I fall into it or not. No where, was it mentioned clearly that I need to print the label or how to deduce if I need to print the label. They did offer to pick it up again but only if I print the label as sent on email, but I did not find any label itself. Later, when specifically pointed out, only then I came to know there is a small 'View' link on the email to print the label which is hardly noticeable and why would you search for it when you do not even know that you fall in the 'some cases' category. Even, if I had got that, it was not possible to print it at such a short notice as I was at work while the courier was at my house. Worst was their attitude, which seems to suggest that I should be knowing their systems like the back of my hand and it was my fault and that they will do a big favour to me by refunding my amount.Have booked pickup with other couriers, who are so much more professional and never ever had an issues. Avoid DTDC.
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