Very, very poor service indeed. They have been going for 28 years and they still have not got their act right. I send some goods from the UK on behalf of a colleague. The goods arrived damaged. On receiving my complaint instead of trying to find a solution, DTDC tried to argue that I was not the sender. Terrible customer services indeed!!Firstly, the driver who came to pick up the goods threw the parcels into the back of his van right in front of us and when I asked his name he wouldn't give it. DTDC says they use third party for their pick-up and so they are unable to do anything about this. Although our agreement is with DTDC they wish to refuse responsibility on this aspect. Guess what – the goods arrived at the receiver’s end damaged. Secondly, DTDC never provided a custom declaration form and consequently the receiver got stung by customs on used goods - i.e., used clothes! Also the consignment (6 parcels in total) was split into 2 lots and the receiver paid 2 lots of handling fees and 2 different custom charges - wait for this - ON THE SAME GOODS described as follows on both invoices: "FITTED BED SHEET (DOUBLE) LADIES TOP KIDS RUCKSACK (NEMO) BAG STRAP PILLOW CASE WITH RED POPPY MOTIF~KIDS DISNEYPIXAR CARS MOTIF PLASTIC". Of course, I accept Customs are not under DTDC control, but DTDC's customer services are really great until the point of confirming the order and then it takes a complete nose dive. So readers please be aware. I absolutely would not recommend DTDC on the grounds of (a) Accepting Liability: NO STARS HERE (b) Customer Services: NO STARS HERE (c) Damage to goods: NO STARS HERE and (d) Reliability to give you all the required paperwork: NO STARS HERE EITHER.
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