I had ordered my racket and baggage to be delivered from Glasgow to Pune in March (consignment number 520900896692) . They broke my racket and delivered it. Upon receiving the damaged racket, I reported it to the UK team who kept on saying in loops that they would get back. Had to go through endless mails of "We will get back" even after providing all the documents they needed. They even said they would provide the refund in the end which was 3 weeks back, unfortunately only to not really refund me the amount. When I drop mails again to the UK team including the branch manager nobody replies, thereby again being mum on the refund for the damages done!No credibility and definitely no customer value from these bunch of folks! For people trying to use this, please do it only if you wish to get your stuff damaged and getting no credibility from them even if you have paid for that!
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