To say I am disappointed with the service provided by Aramex and DTDC would be an understatement. I recently had a parcel dispatched from Mumbai to Leeds, and my experience has been nothing short of frustrating, disheartening, and infuriating.Despite having confirmation that my parcel arrived in London on the 30th of July, it is now the 9th of August, and I am still without any clue as to its whereabouts. The silence is deafening, as my numerous attempts to reach out to their customer service have been met with the monotonous tone of an automated voice, constantly repeating that all their lines are busy. An international courier service with ALL lines occupied? This seems less like a coincidence and more like a deliberate act of avoidance.The Mumbai office, where my parents handed over the parcel, has been equally unhelpful. Rather than providing clear answers or some semblance of guidance, they've been met with vague responses and shrugged shoulders. Such an attitude not only showcases a lack of professionalism but also a sheer absence of concern for the very customers they claim to serve.After parting with my hard-earned money for their "service", I am left feeling duped and inconvenienced. Waiting for more than two weeks for a delivery that should have been routine is unacceptable, to say the least.Aramex and DTDC, this isn't just about a delayed parcel; it's about the erosion of trust, a breach of commitment, and a glaring testimony to your inadequacies. This experience has firmly solidified my decision never to use your services again. To anyone reading this, save yourself the agony and look elsewhere.
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