Utterly awful and heartbreaking. So my folks had sent a Diwali parcel from Mumbai to be couriered to the UK. The business literally shipped it from Mumbai to Delhi! was in Delhi for around 5 working days before being sent to the United Kingdom Meanwhile, customer service was simply atrocious and useless.When I called, I was put on hold for nearly 2 hours. It's the seventh working day and it still hasn't arrived. Well, hopefully before next Diwali, it will. I strongly advise against sending a courier through this firm to prevent the inevitable disappointment.
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