They will try their best to scam you on customs charges. Ask for proof if they're charging you too much!Sent a parcel to India through DPD, which then got picked up with DTDC India. I was honest on the customs note and wrote that it was a grooms wedding outfit (being sent for alterations) and gave it a realistic cost of replacement. DTDC then tried to charge me the maximum customs charges possible, which ended up being 80% of the value (into the £100s!!!)DTDCs customer disservice department was rude at best, and harassing at worst. DTDC called every number available to them, recipient and sender included harassing us for payment (DPD explained the sender can't legally pay for customs, yet I got two calls from them demanding payment). When I asked to explain why the charge is so high I was told the government decides the customs charge to levy, and when I asked for proof I was emailed a "customs invoice" with DTDCs letterhead and logo on it, showing the maximum amount being levied for all taxes that could remotely apply!Eventually, two weeks later I asked for what categorisation the clothing falls under, and proof on a government website showing the customs rates applicable for such category, and magically the item was delivered a few days later with no reply to my question and no customs charge applied.Obviously the outfit has a lot of emotional attachment to it, as well as a deadline to get it altered and sent back, I imagine other people would have fallen to the pressure and paid. Absolutely disgusting behaviour from the company.
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