We have had an absolutely awful experience with this company. The incompetence is mind-blowing. We are a tattoo studio who need monthly clinical waste emptying. At first this company seemed okay, until we signed the contract... They promised us a large yellow bin (written in the contract) and they failed to deliver said bin, so they immediately didn't hold up their end of the contract. After this we have tried to cancel numerous times but mysteriously whenever you mention terminating the contract, the company go silent. We have now phoned them so many times and gone through so many people to the point it's laughable. The last person we spoke to told us to send an email, so we did, ignored, of course. Today we received a letter demanding our "outstanding balance", now what I would like to know, Elis, is what service have you actually been provided us to be charging us? You know, seeing as we don't have a bin for you to even empty. One of the funniest phone calls we had, was when we were discussing the services we weren't recieving and the person on the phone actually told us that Elis don't offer clinical waste disposal... Maybe a little bit of staff training wouldn't hurt... But in this letter today, it's the first time Elis have mentioned terminating the contract so at least we're finally getting somewhere with that. But really they should be terminating the contract as they haven't upheld their end of it not because we refuse to pay for a service we haven't received. The reason I've come here is because it's the only place I can find where Elis will actually acknowledge you and give you a reply... So please Elis, why don't you actually get in touch with us like we've been asking you to for nearly a year and actually sort this out. Your company is a joke.
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Elis is a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
Our circular service emulate our commitment to a more sustainable future.
Our services include
-Workwear
-Linen
-Washroom
-Mats
-Wipers
-Cleanroom
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