Think twice and be very, very careful before dealing with this company. I spent over £2000.00 with Jackery ordering their Explorer 3000 V2 Power Station, 2, 200W each solar panels, 1 solar panel connector and 1 five meter extension cable. Now, Jackery supplied everything and no 3rd party equipment was involved. But, I have found that the extension cable has been fitted with Jackery’s old style connector and their (3 port) solar panel connector is fitted with their new style connector therefore, I cannot use the solar panels or connect them both to the power unit (not that we have had much sun) as it is impossible to connect the solar panels to the power unit. After contacting Lorinda by email with what she calls “ a detailed message” she now requests (by email) that I send her photographs of the two connectors (3-port connector and extension lead connector) before they will do anything to help/sort this out. So I telephoned them and spoke to Marita who now has emailed me and said that she cannot help until I send photographs. Jackery has supplied everything (all equipment) they have my order numbers and my address (post code) and so from my part, I cannot see any problem as to why they will not help me until I have sent photographs of what I have purchased.
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Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.See more
