Shocking service. I ordered Jackery Explorer 1000 V2, which on there website stated it came with the Solar panel - the reason I ordered this version and specific item I did. I never received the solar panel so contacted customer service and despite sending them proof from their own website that the item says it includes the solar panel they are refusing to send it and say I have to purchase it separately if I want it. They're refusing to pay for the return of the item, despite faulty advertising the products so I'm either left over paying for a product or paying a fortune for return because it's a big heavy item. Would never recommend.
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Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.See more
