Sent emails asking questions before buying and the replies were almost immediate.I charged the unit as stated but the charge rate kept dropping.Sent emails describing the issue and had to wait for a response. They asked for videos and serial number along with order number to see what they could do!The unit was brand new only just delivered, according to their web site you can send it back within 30 days with no reason.Heard nothing so had to chase them up got an email with a postage label attached no explanation of where to take the parcel or the RMA number you need or they won't accept the parcel.Phoned them and they said I didn't need an RMA number sent the parcel back asking for a full refund. Heard nothing and still no refund.EDIT:Jackery have actually replied to my review on 03/02/26Considering I wrote the review in August 2025 should tell you all you need to know about the non existent support. I did eventually manage to get a full refund after many more emails and taking everything to a store that did collections for the courier Jackery use. Never had any other response or follow up until now, saying if I'm still having issues give them more details! Unbelievable!
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Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.See more
