I bought a Jackery 2000 pro in late 2024 direct from Jackery. How I wish I had done my research first….
Not only did the unit completely fail the experience with their customer services as been woeful and resulted in an outcome that can be described at best as misleading and at worst, outright fraud.
Let me explain: after contacting Jackery support it took nearly a week to get any sort of meaningful answer after they insisted I did a series of pointless tests and videos to prove the unit was dead. To be clear, the unit wouldn’t turn on so I ended up sending a dozen or so pictures and videos or a lifeless electrical unit and was repeatedly asked to try ‘common-sense’ solutions like, have you tried another AC supply? Or, have you checked the charging cable isn’t damaged? The customer service team replied roughly every 30 hours so it took a week or back and forth answering stupid emails to reach a point where they accepted it was in fact dead.
They offered a replacement but not for the unit I had bought which cost £1374 - instead they would only replace it with the inferior 2000v2 which was retailing at £999. Obviously that was very disappointing but I eventually accepted.
The returns process was done entirely at my inconvenience having to ship the item back before they would replace but eventually after a 10 days or so my replacement arrived. However, I was dismayed to find that the replacement they had sent me wouldn’t fully charge - initially I thought it was another faulty item but after researching the particular charging issue I discovered that they had sent me a SECOND HAND REFURBED unit that was still bound to the previous owner’s online Jackery account. What a total fraud….
So, a premium item fails and, after a load of hassle, is replaced with a cheaper second hand version and no new warranty. Not only is it totally unacceptable to replace with a refurb, the fact Jackery didn’t make it clear that’s what they were doing is the kind of underhand tactics you’d expect from a car-boot seller.
Be warned. I’m not the only one. Looking at the forums there are countless issues with Jackery products and similar experiences with customer service although I haven’t found anyone who was being ripped off quite as badly as I was.
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Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.See more
