uk.justformen.com

Severe Irritation and Very Poor Customer Service

I have used this product for years with really good results. Then a few months ago I experienced what I can only describe as severe irritation, almost like a burn, on the skin in the areas I used the product (sideburns and small area above ears). After the "burn" subsided, the skin remained irritated and flaky for weeks. I have never had this before, so thought that maybe it was some other issue that happened to occur at the same time I used the product. I tried the product again and experienced the same terrible result, so I sent an email to Just for Men telling them about my horrible experience. They contacted me by phone and asked an excessive amount of questions, almost as if they were building a case against me in case I filed a law suit against them. I actually told the person on the phone that I wouldn't answer any further questions because their questions felt legal in nature. Finally I was told that they would refund me for the product I used and any others I had purchased and could no longer use. I was told that they would be sending me a check in the mail, and that it would arrive in 4-6 weeks. I waited for 6-weeks and when no check arrived, I contacted them again. I was told their checking system had changed and they were having problems issuing checks, but that I would be getting my check when their system was running properly again...10-weeks on and still no check. When I contacted them yet again, I recieved the same "we have no update on when you will get your check, but we appreciate your patience." I don't believe they have any intention of ever sending the promised check and they hope I will simply give up. I feel I have been lied to and that they know their product is causing many people health issues. Terrible experiece overall

Date of experience: Jun 18, 2025