I purchased some Marvel cards with the clear expectation that it would arrive in pristine condition, especially given the cost of £270. Unfortunately, the item arrived damaged, and I was left with no option but to initiate a refund process.The refund was approved, and I returned the item promptly. According to the tracking information, it was delivered to your facility on June 23rd. Despite this, I have yet to receive my refund.Since returning the item, I have made numerous attempts to contact their customer service team—via email, phone, and the live chat system. Emails have gone unanswered, can't ever get an answer when phoning up, and the live chat consistently disconnects. This level of service is completely unacceptable for any company, let alone one serving dedicated collectors.It has now been almost a month since the item was returned, and there has been no communication or action taken and I have still not received my refund. I have given Topps more than a fair amount of time to resolve my issue and informed them of the next steps I will be taking, but still no resolve or reply.I think the way this company has behaved is absolutely appalling. I will be making a corporate complaint and contacting Trading Standards!!!
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