uk.topps.com

1.3
1.3 Based on 93 reviews

...

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Lila
The Epitome Of Ineptitude

Not surprised in the slightest at the abundance of level of 1 star reviews. I purchased an overpriced advent calendar for my son, whom normally delights in opening each day - this year he has left it for days the cards have been abhorrent and not worth the expense, he has given up, embarrassed to share them with his friends. I contacted Topps only to learn the customer services is as unfit for purpose as their products: I recieved an email after 5 days saying they had lost the original complaint, could I process a new complaint. I then recieved an email to say my complaint had been 'closed' and they had passed on my feedback to their production team. How does this help my son's disappointment, and being ripped off? Clearly they care not a jot. I am going to report them to Trading Standards as the product is not fit for purpose and suspect many parents have been ripped off by this inept organisation this festive season. They are completely inept, it is hard to comprehend.

1
Date of experience: Dec 11, 2023

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