Placed and paid for an order on November 23, which was three weeks ago and heard nothing. Emailed, no reply. Emailed again, no reply. Spoke with someone a week ago and was told to email. When I said I already had, was told they would come back to me. Needless to say I heard zilch. Tried same approach the following week and the woman (who was actually v helpful) said she’d look into it. A few hours later I received an email saying order was on its way only to receive another email some hours later saying they had run out of stock. Does this company not make the cards? On the phone they tried to fob me off with Royal Mail strikes but this simply doesn’t cut it. What sort of company is this? Total embarrassment and sloppy. Obviously problem is with ordering process - it certainly wasn’t slow in accepting payment for non existent order. Avoid unless you like paying for things they have no intention in sending your way. Still to receive a refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
