Since December 9, 2025, my access to the business account and ability to make payments have been continuously blocked due to so-called 'routine checks'. I've received conflicting explanations, failed callbacks and emails, and long delays without any clear resolution timeline. This issue has severely impacted my ability to pay invoices, bills, staff, or transfer funds to myself—just a week before Christmas. I've submitted at least five complaints, yet there hasn't been a single response (Complaint reference: CD-0170210). I strongly advise against using this service!
Claim your business profile now and gain access to all features and respond to customer reviews.
Virgin Money is the UK’s 6th largest bank and a proud member of the Virgin Group. By making banking better, we aim to deliver on our purpose of ‘Making you happier about money’, offering award-winning products and services to meet the full range of our 6.6m customers' retail and business banking needs. Our strategic ambition is to be the UK’s best digital bank.
See more