There is no local branch in the area, and the chat service is ineffective. As a senior, I find it unhelpful. Attempting to cash a retirement gift has been incredibly frustrating. I needed a prepaid envelope and was told delivery would take 2-5 days, but after two complaints, the envelope arrived on day 12 without the necessary slip. The chat service connects you to a robot before allowing access to a human, and even then, I was given an unresponsive 0800 number. After trying again, I made some progress, but the slip is still expected next week. While I am computer savvy, my spouse is not, and if she were left to manage this alone, this bank would not be a viable option. The closure of branches has left seniors in a difficult position, much like the current government's disregard for their needs.
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Virgin Money is the UK’s 6th largest bank and a proud member of the Virgin Group. By making banking better, we aim to deliver on our purpose of ‘Making you happier about money’, offering award-winning products and services to meet the full range of our 6.6m customers' retail and business banking needs. Our strategic ambition is to be the UK’s best digital bank.
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