I have a Virgin current account and a Virgin credit card. I was rather surprised that I had to download another app and set up online access separately for the card, but Virgin's interest free balance transfer offer made the hassle worthwhile. I then saw the Virgin double-up e-isa and thought it would be good to transfer my old isa to Virgin. I logged into the Virgin Money app only to find myself transferred to the main Virgin website and told to apply for the e-isa as a new customer, registering yet again for online access.
The reason I was going for a Virgin e-isa was because I already have Virgin online access. I'm not going through the whole palaver again just because Virgin's systems are still in the dark ages. My opinion of Moneyfacts has also gone down - how on earth can they award Virgin Money the Personal Finance Provider of the year 2025 award?!
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Virgin Money is the UK’s 6th largest bank and a proud member of the Virgin Group. By making banking better, we aim to deliver on our purpose of ‘Making you happier about money’, offering award-winning products and services to meet the full range of our 6.6m customers' retail and business banking needs. Our strategic ambition is to be the UK’s best digital bank.
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