Awful stressful experience with uk caravans4hire/ sykes cottages who bought them out. I was given confirmation on two caravans on the same site and my money was taken. Days later an owner of one of the caravans contacted me directly to apologise that she didn't know why I was given a confirmation as her caravan wasn't available after being on hold with sykes for 40 minutes then another 60 minutes I was offered to move into another available caravan it was over £100 more expensive and no compensation offered but I accepted as really want this break away with my children and grandchildren that I don't get to see enough. Then I contact to ask how I can get hold of the owners to get a code so I can pre book leisure passes to be put through to someone else who started the conversation with I apologise but your caravan has been cancelled I said no no that's been sorted she said no the other caravan has been cancelled I couldn't believe this she said she would get back to me with other options or to refund me.After not hearing anything for 4 plus hours I phoned back waited another 30 minutes on hold to be told there are four other available caravans I could choose from I expressed my surprise as said I had looked and not found another available caravan on the same site for the dates needed he said yes there's 4 I'll send them by email you can look at them at your leisure choose one and phone us back to rebook. I looked and yes 10 minutes later he had emailed me as promised with 4 caravans on completely different sites no use to me whats so ever. I phoned back again another 20 minutes plus wait I requested a refund for both caravans as I could not use either as one is no good to me and they are not offering the service I paid for they stated they could only refund me for the one cancelled and couldn't for the live booking as not their fault I at this time became quite upset and frustrated and asked to speak to a manager as it is their fault if they have bought out a company they are responsible for its service and it is their fault that they are taking peoples money and giving confirmations when the product is not available. I need a refund to be able to afford to book something else so can not wait a long time being messed around. I was told no managers were available and they would email a manager and get them to call me back. I stated she needed to ensure they call me back as have already not been called back when promised. I have now recieved a refund following several phone calls. If you book with them be aware there maybe some issues so have other options available to avoid stress.
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UKcaravans4hire.com is the UK’s leading static caravan and holiday homes booking platform. Established over 15 years ago, we’ve helped hundreds of thousands of families, couples and friends enjoy everything the Great British Staycation has to offer. With thousands of static caravans to choose from, you won’t find more choice anywhere else online!
All the caravans and lodges offered on UKcaravans4hire.com are privately owned and loved by their community of owners.See more
