I am writing to raise a serious and urgent complaint regarding the recent website change and its impact on my holiday rental listing.When you moved to the new system, I was assured that all previous bookings made by my customers would be transferred across. This has not happened. As a result, I now cannot:•View or access any of my existing bookings.•Contact guests who have already booked, leaving them without vital information such as the property address, check-in details, and key collection instructions.•Arrange cleaning and changeovers, as I no longer know when the caravan is occupied or when guests are due to arrive or leave.•Add future availability, which means I am unable to accept new bookings and am actively losing revenue.This situation is completely unacceptable. Not only is it causing me extreme frustration and sleepless nights, but it also risks damaging my reputation as a host and spoiling the holidays of guests who have already booked in good faith.I require immediate action to:1. Restore full visibility of all my existing bookings and guest details.2. Ensure that my listing is updated so I can manage availability and accept new bookings without further disruption.3. Provide urgent clarification on how you intend to support hosts who have been severely impacted by this failure.Please treat this matter as a priority and respond within 48 hours with a clear plan of resolution. If I do not receive a satisfactory response, I will have no choice but to escalate my complaint formally and consider alternative platforms.I trust you understand the seriousness of this issue and will act immediately.I have called and waited on hold twice for an hour at a time just to be told that no one can help me, I have also emailed but I am yet to receive a response.
Claim your business profile now and gain access to all features and respond to customer reviews.
UKcaravans4hire.com is the UK’s leading static caravan and holiday homes booking platform. Established over 15 years ago, we’ve helped hundreds of thousands of families, couples and friends enjoy everything the Great British Staycation has to offer. With thousands of static caravans to choose from, you won’t find more choice anywhere else online!
All the caravans and lodges offered on UKcaravans4hire.com are privately owned and loved by their community of owners.See more
