ukcaravans4hire.com

Caravan falsely advertised

Caravan falsely advertised. Difficult to get in touch with owner. Ignored for 1 week, then eventually replied how to get keys, night before, upon arrival, had to contact again upon arrival, to ask for caravan address, and to say the WiFi doesn’t work. What attracted me to book 38 kintyre view, was sea view, WiFi, & TVs in each room, & the nice twinkly lights around the decking at night. All we got was the sea view, & decking, with lights that didn’t go on. The caravan was not cleaned properly, stains on bedding, metal curtain tie back, fell off, when opening curtains, and some of the furniture a bit worn. I booked this for my 14 yr old son, and 3 of his friends with additional needs, to have a gaming wkd, which I specifically bought a mini pc for ( not cheap), & the owner knew this. I only complained about the biggest issues, as I wanted them sorted for that wkd, which did not get sorted, leaving miserable kids all wkd, complaining non stop about how rubbish it was. I was shocked to see the owner had kept my deposit, & made false claims that we had trashed the place & even stole a pillow and a pair of their personal slippers. We are not thieves or liars, & we certainly did not trash the place. I’ve posted videos all wkd of the kids and I all taking part in cleaning the dirty caravan every day of this wkd. The owner for his evidence, included a picture of inside of the hoover, to show dirt, but infact it only shows his intent to mislead caravans U.k, that we were dirty. He showed a pic of a portable fan, on its side, not damaged, just lying on its side, that yes I placed there, in a hurry, in the corner, as the owner was waiting outside, whilst I was still cleaning. I had to clean his caravan upon entering, we cleaned everyday, and upon leaving. He also showed a picture of his sofas with messy cushions. After cleaning the living from, I placed the cushions neatly stacked, at each corner and in the middle, as they were, when we entered. He messed them himself to make it look like we had trashed the place. He showed a picture of some left over chocolate residue, in the corner of the workshop, from the kids baking a cake. He said it was blood, which I can assure you, is have known if anyone bled. The worktops were dark in colour, so maybe a I did not spot that, when cleaning. He said I broke the metal tie back, which it shouldn’t be that easy to fall off, opening curtains. The fridge is not new, it had some debts in it, when arrived, and other people’s food and a bad smell. He said we dented the fridge. I have video evidence to prove all of his slanderous claims in his attempt to keep our deposit and stop me claiming compensation. Other caravan owners told me he has just bought the caravan from previous owners of which there’s been a few. On first glance the caravan looks nicely decorated, but it is far from perfect, and few things needed updated, and proper cleaning needs to be done, before new arrivals. He’s not getting away with blaming us, especially when he’s blatantly tried to mislead with his evidence. Caravans U.K, instantly gave him the £100, deposit, before even speaking to me, to hear my side, or see any of my evidence, of which I have plenty of time stamped videos to show he’s lying. I’m now going to open a civil case, and post a real, honest, factual video of our experience. I’ve previously only posted positive ones, of the kids all cleaning etc, or us just trying to make the best of it, having no TVs, or WiFi. One of those videos at 16k views now, and we all know negativity on social media attracts ten times more attention. I normally would not post anything negative, but to accuse me & my group of additional needs kids as thieves and trashing the place, has really got my back up now, and he’s not getting away with it

Date of experience: Sep 29, 2025