When we arrived at our accommodation there was no key code, no directions to the accommodation, nothing. Contacted the out of hours who answered after 30 mins who said they didn’t have any of the details for how to get into the property on file and couldn’t get hold of the owner. Was told to give it an hour and if contact hadn’t been made to call them back before they closed. Called back an hour before they were due to close to have no one answer the phone.The emergency number didn’t work.Then had to book into a hotel as we were stranded with 2 young children and a dog at night. Contacted them the next day to try and organise somewhere else to stay to be given options that didn’t match anything we needed and even got offered no pet accommodation.They couldn’t have given less of a damn if they had tried.I had to ask for a refund and had 2 very upset children. Found somewhere else to stay but are very much out of pocket now and not even a proper reply to my complaint apart from we have refunded you.Not impressed in the slightest and caused much stress at a time when we were trying to get away to get away from stress!
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