We booked a caravan through UKCaravans4Hire (sister company to Sykes Holiday Cottages) at Golden Palm Resort.
Heres our review of the entire experience:
If you want a confirmed holiday cancelled on the day of arrival, choose Sykes Holiday Cottages / UKCaravans4Hire.
If you want to spend 2–3 hours on the phone on Good Friday trying to resolve a problem you didn’t cause, choose Sykes Holiday Cottages / UKCaravans4Hire.
If you want “alternative accommodation” suggested two hours away from the location you originally booked, choose Sykes Holiday Cottages / UKCaravans4Hire..
If you want to be told about several other local options but then informed that none of the owners can be contacted to confirm the booking, choose Sykes Holiday Cottages / UKCaravans4Hire.
If you want to be told the team is helping find a solution but then discover the office closes at 1pm, leaving you unable to continue resolving the issue, choose Sykes Holiday Cottages / UKCaravans4Hire.
If you want to spend the rest of the day calling other parks yourself because everything is fully booked over the bank holiday weekend, choose Sykes Holiday Cottages / UKCaravans4Hire.
If you want to travel around 200 miles for a holiday that ultimately never happens, choose Sykes Holiday Cottages / UKCaravans4Hire.
And if you want the only compensation offered for this situation to be 20%, choose Sykes Holiday Cottages / UKCaravans4Hire.
In our case the result was a cancelled holiday, wasted travel, and no accommodation available anywhere due to the Easter bank holiday weekend.
A confirmed booking should mean something. Unfortunately, that was not our experience here. If I could, this would be a zero star review.
** Edit following UKCaravans4Hire response**
Whether the caravan was sold or not, is irrelevant. Booking and paying 6 weeks in advance should have flagged somewhere with someone that the caravan was unavailable. It clearly didn’t. We even contacted 36 hours before check-in for key collection details, and it still didnt flag!
UKCaravans4Hire were responsible for their own handling of the situation, and to support and resolve the issue for their customer. Instead, they went home at 1pm and left us for with no choice but to drive 3 hours home at 8pm on Good Friday night with two children.
Four days later… and we had to chase them for a refund!
The lack of compassion for the situation by the customer support team is truly astounding.
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UKcaravans4hire.com is the UK’s leading static caravan and holiday homes booking platform. Established over 15 years ago, we’ve helped hundreds of thousands of families, couples and friends enjoy everything the Great British Staycation has to offer. With thousands of static caravans to choose from, you won’t find more choice anywhere else online!
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