I emailed them to ask why, a week after approval, I'd not received my cat's urgent thyroid medication. They replied saying it would be sent out later this week. No explanation. They asked for feedback on how well my query was handled and I was understanibly negative in my response. Shortly after they informed me my order was delayed. Hmmm...I still haven't received the order so my partner has had to go to our local vets to get some. More unnecessary time and expense.
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