I am in the middle of a court case that has dragged on for months. Simply put the case was won back in September, however the court order is in the details of the company (a 'trading as' entity) and said company own no assets and so no money can be collected by the Bailiffs.This is where UKPI enter the scene. I needed the name and home address of the owner of the company so that I could get the court order amended to reflect those details. Amending a court order is not cheap, the details have to be correct or I will lose any money spent on said amendment and have to start again.Initially UKPI seemed just the ticket. Their response was almost instant to any email. Tim Burchell assured me that they could quickly and efficiently get the details that I needed subject to a fee of £120.After a couple of days of reflection I went ahead and ordered their services. I received the details within a few hours and all seemed above board and correct.I informed the company that I now had the details of the owner and asked them to settle up or face further court action. At this point they claimed that the details I had were wrong and wished me luck with the additional costs. I immediately emailed Tim Burchell to get reassurance that the details they had were correct. Tim ignored this email. Hoping for the best I began the court order amendment process and paid £108. 11 days later the court confirmed that I would have to hand over a further £167 to go to a trial. This is because the company had claimed in writing to the court that the details I have were wrong.Based on this and before risking a further £167 I once again contacted Tim Burchell asking him to confirm that he is sure the information that he supplied is correct. Tim once again ignored this email.From 22/02 - 28/02 I placed 5 phone calls to their offices. Their receptionist is lovely and confirmed that all of my messages were passed on to Tim and they could not understand why he would not reply to my emails or call me back. I advised that if I did not hear back from him by 17:00 today I would have no choice but to request a credit card charge back and go with another company... No contact was made, so the charge back has been requested and this review is now being left.The reason I am giving a 2 star review as opposed to a 1 star review is that I am trying to be fair. The information UKPI supplied may indeed prove to be correct, however as they will not communicate with me nor reassure me that the information is correct I simply cannot use it.The beginning of the process was top notch, their reception staff are lovely when you get through on the phone. But unfortunately I have had a bad experience overall and my review score reflects this.*** Edit following reply ***For those reading the reply from Tim you'll note a misdirection technique at play.First of all Tim did not respond at all over a 6 day period, despite the fact that he was well aware of my communication.Interestingly he managed to respond within 11 minutes of me informing him that I had just posted a review to Trustpilot...Tim could not confirm that his information was correct, simply that in most cases his information is accurate. Not exactly helpful, especially with a court case riding on the information.As it happens the information he provided was incorrect, thankfully I employed a better company on the second go around. It cost more, but they actually provided evidence and the correct information.If I could I would amend this to a 1 star review. Tim was belligerent in communication following the posting of this review and made no attempt to have a happy customer, I am still fighting with the bank to get my money back. Avoid.
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