I found the door staff abrupt, petty and rude, I turned up for my appointment 10 minutes early, it was -3 outside, even though there was no one in a big waiting area I was told " your early " come back in 10 minutes and I'll see if I can get you in" after the interview I had to return in 4 hours, when I went back door staff told me the printers not working come back in 30 minutes, I explained it was cold out I had waited over 5 hours could I wait inside quite abruptly I was told no, when I returned after 30 minutes he said " it's still not working but I will allow to into the waiting area " adding with a smile" it won't be good news, I eventually got the passport, the rest of the staff empathetic and professional, the door man was totally the opposite! If it would not have been a same day passport I would have complained on the day but did not want to compromise getting it.
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British Passport Office offers online passport renewal services that make it simple and convenient for you to renew your passport.
