Prompt friendly and human. You just don’t expect good service from government agencies anymore. Try HMRC if you want to die with frustration. By contrast passport renewal is a joy. They grab your online renewal and process it quickly. If you have made an error or submitted a bad photo they phone or email and sort it instantaneously. They put customers before process. Our turnaround on the non-urgent service to was less than two weeks. Why are they so good, when everything else is so bad?
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British Passport Office offers online passport renewal services that make it simple and convenient for you to renew your passport.