I ordered a barbell from UKSF, It did not take too long for it to arrive which was quite promising. I opened the package and realised I ordered the wrong size. I sent an email for inquires about returns since i could not find their policy on the site. I got an automated email back to let me know it takes 3 days for a reply. I never recieved an email back not even to the present day, I gave them 14 days to respond and they did not so i sent ANOTHER email, it took 3 days for them to reply to this one as stated asking for more details on my issue and that i wanted a return, I sent my reply and they got back to me fairly quick saying that I recieved the order over 14 days so cannot get a free return. It took them WELL over 14 days to even respond to my inquires about the barbell, i sent the email the morning after i recieved the product. They later went on to say about I never sent any "Order number, name, contact number or any other information" Even though to send them a Help request you need to enter your Phone number and Name... They then admit to not replying but try flipping the problem onto me by telling me "The situation would be the same if we had replied to your initial email or phoned your contact number since the barbell was fit for purpose just the wrong size" even though they never said anything about the returns window being only for faulty or damaged products in a prior email.. I could not find the returns policy ANYWHERE on the site either. It felt as if they were making a mockery out of me and they were being super unprofessional with how they were approaching things. They would try to make me seem like the person at fault and it felt like i was emailing a group of young teenagers. Do NOT order from here if you expect good quality and respectful customer service, Nor reliable delivery.
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UK Supreme Fitness specialise in supplying functional fitness equipment in the UK. Not only are we specialist strength and conditioning equipment suppliers but we also sell a range of kettlebells and gym equipment.
