unchainedmusic.io

Unprofessional and clunky experience

I have been with Unchained for almost a year on the Pro tier, and in that time there have been a multitude of complications and frustrations.One particular grievance I had was when one of my songs was falsely copyright-claimed as having used a sample from another song, simply because the titles were the same.I received some pushback when I challenged the claim as illegitimate, so I presumed it was likely made by artificial intelligence as any human reviewer would instantly hear that the song contains no such sample and doesn't sound anything like the other track. My second frustration came when I decided to release a single around April last year. I was met with Unchained's inability to process the release in a reasonable amount of time. After long periods of silence from support, I was finally able to release the single in mid-June—many months past the initial upload.The final nail in the coffin was when I decided to cancel my subscription. Although that process has been straightforward and support has been more responsive as of late, the payout system using Borderless has a minimum withdrawal of $15, so I wasn't even able to collect the few royalties I had accumulated while with Unchained.In short, I don’t recommend Unchained, as they have been inconsistent and have failed to live up to professional standards of distribution.Edit to the claim that releases are only delayed if you have failed to provide all correct information. That is a lie. Last year I provided all the proper information for my release, and before the streaming services could even be involved, Unchained failed to process and distribute the release within the time frame they claimed it would take. Only after sending support numerous emails over a long period of time, would the release go live. And all the information was easily processed by the streaming services without a problem. And I was told that my release had no problems by unchained. Trying to claim that it wasn't because of the company's lack of unprofessionalism and blaming it on the consumer, especially when that claim is false is not a good business practice.

Date of experience: Mar 15, 2026