We booked a Christmas break (22 - 29th Dec.25) with Under the Thatch at Granar Trehilyn.Communication about payment & accommodation was good.On arrival we were impressed with the building design and layout of the property.Initially it was warm and cosy, but as soon as the temperature dropped outside to 3°C, we found the heating could not cope, we initially contacted the property manager, but we had no response, so we had to contact Under the Thatch via social media.This got a response and a member of the property management team did arrive to try and adjust the heating, but not with much luck.We obviously had the use of a wood burner, and we were given a couple of electric radiators to help keep the chill out.The main complaint we have is that we were ignored completely for over a day which was Christmas Eve, and we didn't get any help until Boxing Day.It seemed that the heating system could not cope with the demand.This experience really upset our Christmas holiday.Generally the property could do with a good clean and tidy.I'm sure this was a lovely place to stay a few years ago, but it is now tired and tatty in places. We will not be returning to any property with Under the Thatch.
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Under the Thatch is a curated collection of refined and authentic holiday homes.
For 20+ years we have been restoring, designing and sharing properties that you’ll love in Wales, and beyond.
