Where do I even begin? Long review incoming. 1. First we were almost left behind because the group leader did not inform the group of the arrival of the bus at the pick up location and also failed to answer her calls or respond to her messages until the bus had already left and was on the way. She also did not show the basic etiquette of apologizing for the situation and later sent a message to the group about the arrival of the bus at the pick up location after the bus had already left the location and was on the way. I guess to make anyone who complained about the lack of information look like they were lying. 2. Most of the guided tours promised were not delivered and the best we got was a 10 minute walking tour of Florence which in my opinion was very inadequate.3. If you are booking with this group, note that their definition of a guided tour is dropping you off at a location and leaving you to figure the rest out. We did not receive any useful tips, guidance, maps, nothing!4. When we arrived at our hotel, my name was not on the list for hotel rooms although I had sent several emails prior for room allocations which had all been ignored. I even sent a WhatsApp message because my emails had been unanswered and the response I received was to send an email to the same email address that was ignoring me.5. In Milan, we were also given a wrong pick up location for the bus by our group leader which left us walking back and forth across the city trying to find our bus after we were tired from already exploring all day. Although we had all gathered at a location, the drivers refused to drive to us to pick us up.6. The buses were very uncomfortable in my opinion and very different from what is advertised on their social media pages. Very little legroom and recline and you could not even use the tray tables provided because of how small and limited the space is. Also charging ports use USB 3.0 slots which literally no one uses anymore and so most people could not charge their devices. 7. Although the pricing is attractive, the true cost of paying a cheap price is the disorganization, discomfort and confusion you experience when traveling with this group. The whole experience was very poorly organized. I would not be traveling with this group again and 9/10 people I met on my trip also share the same sentiments.
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