Feb 12 lapland trip was cancelled 24 hrs before the trip. No refund until now. No replies,no.updates. please fellows follow theAdvise below to complain this agency. I did already.Since the travel agency is in Düsseldorf, you can file a complaint with the consumer protection office responsible for that region.1️⃣ Consumer Protection for North Rhine-WestphaliaContact:Verbraucherzentrale Nordrhein-WestfalenThey handle complaints against companies located in Düsseldorf and can:review your casecontact the travel agencyhelp you send a legal demand letter for the refundWebsite:(www)verbraucherzentrale.nrwThey also have an office in Düsseldorf if needed.2️⃣ Travel dispute mediation
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