I went to the "Christmas special:Bruges & Brussels" trip on 23.11.2024. And the expectation vs reality was ridiculous. They claim the departure information will be sent to you 2 days in advance, the trip was starting on Friday (22.11.) night, but when I asked for the information on Wednesday (20.11.), so exactly 2 days in advance, their response was "we will share it on Thursday at 5pm dear". 1 day before and calling me dear? Very unprofessional and not what they say in the website. At 5pm we only got the time of departure, no other details, so I reached out to the customer service again if it would be possible to send us the whole itinerary with expected times of arrivals to the cities etc. because I wanted to plan my day, but I only received an answer on Monday (25.11.), so after the trip, and yes, they had a whole Friday (22.11.) to answer in their office hours.Another claim on the website is 2 drivers, there was 1 for an 8 hour journey in which he only had a 30 minute break (EU law states 45 minutes of compulsory break every 4,5hrs of working), so a clear violation. At least in Brussels he had a 9 hour rest and I really hope he was sleeping in bed and not in the bus, although he most likely wasn't.Organization of the trip was another joke, "Christmas special" but we saw no Christmas markets as the one in Brussels only starts on 29.11. and in Bruges the market opens at 10:30, but we were already leaving at 11:00 with the bus parked 20 minutes away from the centre. Clearly, nobody put any thought into the organization, we could have easily gone to Brussels first and then to Bruges for the Christmas markets in the evening.Our tour guide Muneeb barely spoke to us, his English is not good enough for a tour guide and I doubt he speaks any German. He only gave us some "tips" on what to do in the cities, particularly ironic were the tips for Bruges where he told us we can go on a boat through the canals after 10 (yeah, sure, but the bus was leaving at 11).Another joke was that he said that by the time we reach the city centre, everything should be open, it wasn't. We were lucky to find one place for breakfast and the city was only waking up as we were leaving. For Brussels he didn't say anything, just gave us 3 tips in a brochure of which one was the Atomium which was already planned on the way (only for 30 minute "for pictures" though, so if you want to go inside and actually learn something about it, you can't). The other 2 tips were definitely not enough for the 9 hours we had in Brussels, but luckily I can plan on my own, it's just another example of how nobody didn't put any thought into the organization.So overall, my recommendation would be if you are considering this company, don't. The affordable price isn't worth what you get, rather plan your journey with Flixbus as they are also cheap and aren't violating any regulations and you can have your own flexibility.
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