0 days travel to Lapland for New years was a terrible experience with the worst schedule ever. Initially, they allowed us to use the bus toilets, but later changed their stance, forcing us to make unplanned stops at public toilets. The buses started delaying from the departure, and ours broke down in Finland, leaving us stranded on the road for hours. Consequently, we missed out on many planned activities.When they finally took us to snow activities in the evening, it was cold and overpriced compared to the original plan. I personally paid 50 Euros for an activity, only to be left behind without any refunds despite numerous emails. On the way back, we had to wait in the snow in Stockholm for the bus, which never arrived. The tour leader arranged FlixBus for each of us to go to Copenhagen, but we had to pay for transportation in Sweden to get to the other terminal.We arrived in Copenhagen at 10:00 PM with nothing to see, waited in the cold for two more hours for the bus, and technically missed a city and its planned activities. Despite our complaints, there was no apology or response to our emails. My suggestion would be to travel independently if you want to see the Northern Lights. This trip, with its hidden costs, is not worth it. Their mismanagement ruined our holiday, and I sincerely recommend choosing shorter trips with better quality.
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