This is my second trip with the company. The first one was 3 capitals and it was the worst of everything. The tour guide (Ritwik) was very unhelpful and the company cancelled all the parties.Post my feedback to the company they said that I may try a different one for a pleasant experience but even this is the same.I am currently in the tour for the Lapland trip.The driver is a Sh****le. Company guys - provide a driver who knows English as the number of customers are mostly proficient in English.Date of today : 25/12/2023The tour guide *(Ali) says I don't give a damn if the customers provide a feedback for us on our behaviour. "Seems they also treat the company as Sh**.This attitude towards their customers shows how the company has groomed them to be. Just listen and ignore to customers.I would NEVER RECOMMEND anyone to use their service. No proper communication, not even enthusiastic for communicating with customers.Guys if you don't want to waste your money then better take another travel company.I have given this company enough chances. I can plan a better trip even though I am a novice.One last point - Make sure Ali is given proper feedback and should be taught the ways of being empathetic.
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