Hate to give Uniform Warehouse a 1 star rating as our relationship was originally good. We had custom badges made for our security team, selected the style, color, center seal, and text, liked the badges.We recently discovered that OUR custom badge was for sale on a website in China! The color and seal have been changed, but the style and ALL of the text is exactly the same. Imagine ordering badges for your business, then finding this? The badge even had the name of the maker who supplies Uniform Warehouse, "Badger", on the back. I contacted Waqar at Uniform Warehouse and messaged their CEO, got no reply from the latter oif course. A few days later Waqar got back to me, said that this was not their fault because they would "never sell a badge design". He suggested that one of our security team shared an image of the badge online, which is false. We work in a small research facility setting and strict protocols require that uniforms and badges get put on when we get to work, and removed before going home. We don't have images of ourselves online and we aren't allowed to bring cell phones or cameras into the facility, and let's "assume" that one of our team DID share an image online - to what purpose would and officer would share a photo of the BACK of the badge? None of us shared images of our badges.Someone in Pakistan where the badges are made, or someone with Uniform Warehouse either sent OUR badge image or a physical badge, slightly modified, to the seller in China, or the China seller was able to hack into THEIR databases. I received a response from Uniform Warehouse via Trustpilot stating that they are investigating this matter. If photos of both sides of our badge were taken by Uniform Warehouse or their badge supplier, they were used for internal purposes, we never saw them. All we ever saw was a template for the front of the badge before production. And IF those front and back images were somehow "stolen", who knows how many other law enforcement agencies had their badge images stolen from U.W. as well? Almost a month later, nothing from Uniform Warehouse, so we asked them if we could get a refund for badges that we now can't use, we're happy to return them, and we got no reply. Our custom badge is for sale as a novelty on a Chinese website; U.W. said it would investigate; either they, their badge maker, or a hacker is responsible (really can't imagine someone hacking into a business computer to steal a badge design, and again, the China seller's rip off badge has the name of the company that supplies Uniform Warehouse on the back, and image never seen by us during production), and the company won't respond to the refund request. Customer service with this company can be good, or horrible, or non-existent. To have your custom badge design shared or stolen, followed by a promise to investigate, then silence for a month, with no offer to make things right and no response to a request for a refund, means that we will not do business with Uniform Warehouse again, and will tell other agencies like ours about our experience.
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Quality uniforms & accessories for security, police, fire, EMS at the most competitive pricing. Shop for apparel, custom patches, badges, duty gear, lightbars.
