To Edinburgh Branch-The service I received was absolutely unsatisfactory. The staff was dismissive and unprofessional. He didn’t call me at all that day, but instead sent an email claiming he had called several times without receiving an answer, which was simply untrue.Regarding the issue I raised, all he did was evade responsibility and show a clear lack of interest in helping. His responses were also rude and abrupt. In the end, he unilaterally informed me that he was closing my case without resolution.It feels like UNISON is more interested in collecting fees than in providing actual support, often brushing off its members.
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