On September 25, during the installation of a new kitchen, we discovered lead pipes that required replacement. The online application indicated a 10-day wait to find out if a grant would be available to help with the costs, but the reality has been over 40 days. Our kitchen has been removed, and we have been without water or cooking facilities since September. We received written promises for two dates for the connection of the new plastic pipes, but the service provider did not show up on either occasion. Now it's December, and we are still waiting for the connection. My husband has MS, and as pensioners, we are struggling with pipes sticking out of the floor inside our home. The kitchen fitter is now committed to other jobs and won't be able to return until February 26, assuming the water is connected by then. The hazardous living conditions we are facing are entirely due to the service provider's negligence, and their lack of concern is truly disgraceful. They should feel ashamed.
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Water and wastewater services in the North West of England
