I would give a negative rating if I could. I requested the installation of a water meter, but the technician who arrived was incredibly rude. When I suggested he could install it after showing me the meter, he insisted he couldn't. After checking the space with the meter, I confirmed there was sufficient room, but he continued to be disrespectful, threatening to leave if I kept insisting there was space. He raised his voice in my home while I remained calm. It seems that because they are the only water provider, they feel entitled to treat customers poorly due to lack of competition. Initially, he claimed it would be a simple installation if the meter fit, but once he brought it inside and confirmed it did fit, he suddenly changed his story, saying he would need to cut the pipe and couldn't proceed. I watched a video on the company's website that clearly showed no pipe cutting was necessary. He was dishonest and seemed unwilling to do his job, leaving me to pay more for water that I hardly use. Even my housing association found the inlet and said it could be fixed there, but the technician refused to assist, claiming he had tried when he hadn't even touched the inlet. Such a frustrating experience with unprofessional and lazy individuals.
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Water and wastewater services in the North West of England
