This has been an incredibly frustrating experience with this service. There is a complete lack of support and communication. Instead of reaching out to offer assistance, they immediately send bills to collections without any discussion. There’s no understanding or empathy, just constant pressure.
I’ve reported a broken boiler, experienced leaks, and have a landlord who is unresponsive. None of my issues seem to matter to them. There’s no guidance, no flexibility, and no effort to show that they care.
This feels less like a utility provider and more like a collection agency that happens to provide water. If you’re facing difficulties, expect no response. If they want payment, expect immediate action.
Pipes can fail, and people can struggle, but they continue to demand payment.
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Water and wastewater services in the North West of England
