After many years of using a legit shipper, iHerb.com decided to save a few bucks by switching to uniuni. Disastrous. They claimed to have delivered my package but of course there was no package and no photo. Based on other reviews the photo would be meaningless anyway since the driver could simply load the box back into the vehicle and drive off with it. Huge hassle at iHerb getting help. Their chatbot linked me to uni to file a complaint but the message back was they need 48 hours - and maybe more! - to respond to the ticket. iHerb is also on my S-list now. No human help.
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