My package was stuck in a major city for over a week with no updates. After reaching out to the support team, I was assured it would arrive within 48 hours — that promise was not fulfilled. Later, the package was marked as “out for delivery,” but it never showed up. Customer service was unable to provide any helpful updates, proof of delivery, or a clear explanation, and my inquiry was closed without resolution. Due to these delays and lack of accountability, I had to initiate disputes with both the seller and a payment service. This was particularly frustrating as the package contained items for children and was ordered well in advance. The tracking system is unreliable, communication is lacking, and there seems to be no concern for customers once a package is delayed or lost. I would not trust this carrier for important or time-sensitive deliveries.
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