I would give this service negative stars if possible. I have two packages that have been marked as "out for delivery" since December 16, 2025. Now it's January 5, 2026, and despite multiple inquiries, I only receive responses stating that my concerns have been forwarded to dispatch. They close my inquiries without any follow-up. I still don't know if my packages are on their way or lost. I'm starting to think the delivery driver who picked them up kept everything as Christmas gifts for friends and family. My son enjoys the products, but the customer support has been equally unhelpful in resolving this issue or replacing the missing items. Be cautious when ordering from any service that partners with this company; your package might never arrive.
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