universal-credit.service.gov.uk

1.3
1.3 Based on 440 reviews

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Lawton Brooks
Frustrating experience with support services

I sought assistance at 19, but was denied universal credit, and then at 34, my self-employed appointment was turned down, with suggestions to look for retail or warehouse jobs instead. The whole system feels outdated, reminiscent of the 1980s; the government website becomes unresponsive after 5 PM, wasting time by requiring visits to the job center only to be turned away without any help. This entire service could easily be managed online 24/7, eliminating unnecessary costs associated with physical locations. My experience has been extremely disappointing.

1
Date of experience: Dec 03, 2025

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