Beware once you have issues and they have all your money...When the salesman was giving me his pitch, I specifically asked if they install on Saturdays, he said yes.When the guy who came to measure the windows I asked if they install on Saturdays. Again I was told yes.This was one of the reasons I decided to go with them.8-10 weeks go by and I get a call on Aug 26 that the windows are ready and they can install on Aug 29 a Friday. I said I work during the week so what Saturday can they install. She tells me they DO NOT INSTALL ON SATURDAYS. I told her 2 employees who were at my house said they do, she said sorry no. So I tell her I am off friday Sept. 12. She said that is a ways away, so they WILL CHARGE ME A STOCKING FEE since they have to hold onto them until then. What?????2 of your employees say you install on Saturdays, WHICH WAS A LIE and now I have to pay a fee??? What the heck?? Lie to your customers much?So I had to take off work loose 8 hours of vacation time because of your companies incompetence.Aug 29 comes and they install the windows.Once they are done I finally get a chance to go outside and noticed the windows do not match or look like the others.I live in a condominium. The salesman knew this was a condominium because he had to contact the management company to see if the look of one window could be changed a bit.So what is wrong with the windows? All the windows installed in the development have a frame outlining the window that matches the siding. These new windows are all just white, no frame matching to the siding.In 2 spots the siding now has a gap that is away from the house. It was all flat before the windows were installed.So Aug 29, I called and left a message, nobody was calling back so again I called the customer service number, explained everything. She gave me a number to text the pictures and details Sept 3 called left voice mail- got no answer Sent multiple emails thru thier website contact us, texted.Finally got a message with a number to call back. I call and again nobody resdon't.Sept 5 finally got a person, she gave me email address so I can send the pictures and details again. So copied my text and sent that email.It gets sent back undeliverable, problem on receivers end. I resend 2 more times same thing. I forward to my work email andSept 6 I resend the email from work email. Same thing it gets sent back undeliverable.Sept 8 leave voicemail at 9am, then at 4:15pmFinally got a call back from the same girl who i spoke to before. I told her all the emails are getting sent back. She said someone would come out Sept 12 between 3-5 to take pictures.He took pictures of the windows, the siding he took no pictures of and said that was nothing. Well there were no gaps and now there are. I also printed out the email I sent with the errors so maybe thier IT people could look at, he was not interested and did not take it.It's Sept 18. I left a message at 10am, no answer.So these are the numbers and emails that do not work and that do not get replied toHow does this company exist with such poor, practically unexistant customer serviceThey say they will call you back they dont. They say they deliver on Saturdays, they don't.I was told to text info to 855-293-7813 NO RESPONSECalling 440-786-1400 leave voice mail - NOBODY EVER CALLS YOU BACKemailing customerservice at universalwindowsdirect.com--- it gets sent back undeliverable .....@uwdba.com --- gets sent back undeliverableIt is almost a month after my install and my complaint and NOBODY FROM THIS COMPANY has bothered to call me to resolve this!!!Due to the incorrect information given to me, no response to voicemails, unable to contact them via email, and not even attempting to resolve issue I WOULD NOT RECOMMEND THIS COMPANY.Once they have their money, they will not contact you to try to fix any issues that were made on their part.A month has gone by and nobody has reached out to me.
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Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.See more
