Be very careful when purchasing from this company. During our sales appointment, we were told the windows would qualify for the federal energy tax credit. Based on that, we moved forward and spent over $13,000.
After installation, when preparing our taxes and reviewing the NFRC specifications, we learned the windows do not qualify. When I contacted customer service, I was told the contract does not guarantee tax credit eligibility — yet the contract says nothing about tax credit qualification either way. We were never offered an option that would have met the qualifying standard.
For a purchase this large, we expected better transparency. We will not use this company again and recommend others verify tax credit eligibility before signing.
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Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.See more
