I used Unlimitedville for about a year, and it was a frustrating experience from start to finish. The internet service constantly went out, often requiring a hard reset of the router just to get back online. Over a 12-month period, I had to send my router back three times for replacement. Each time, I was without internet for several days.What’s worse is that their customer support is only available during standard Monday–Friday business hours. If your service goes out on a weekend or in the evening, you’re completely on your own until they reopen.When I finally had the opportunity to switch to fiber (thankfully), I contacted Unlimitedville to return my equipment and cancel. I asked for a prepaid return label or a local drop-off location. I was told neither option was available and that I was fully responsible for paying to ship the equipment back. While their policy says the account is canceled when the equipment is received, it doesn’t clearly state that the customer must cover return shipping out of pocket.Unlimitedville may sound like a good option in rural areas, but I’d strongly advise looking elsewhere. The lack of reliability, limited support hours, and unclear return policies make this a poor choice. Consider more transparent and dependable services like the Verizon Internet Gateway (Cube) or Starlink instead.
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Welcome to Unlimitedville, your home for rural high-speed Internet. No contracts. No credit checks. No data limits. No throttling. All with a 14-day money-back guarantee.
